Managed IT Services
Managed IT Services
If you are looking for a more efficient way to do IT, search no more.
In a Managed IT Service engagement we look after your environments in a holistic and proactive manner, making sure no hidden or underlying problems can undermine or disrupt your business, so that you don’t have to worry about that and can take care of your business.
Here are some of the major benefits with this approach, based on feedback from some of our transitioned clients:
- You’ll know the components in your infrastructure, security devices and applications are kept up to date with security updates/patches to effectively and drastically reduce the chances of virus infections, malware spread, or DDoS or hacker attacks. Though this can never be 100% guaranteed, the risks are effectively mitigated or minimized by maintaining these critical protective practices.
- You’ll have certainty that your data is being backed up and that your systems and data can be restored to a working state in case of emergency. It is quite common for backups to fail, and many companies fail to cater for restore testing, which ultimately determines how fast the business can resume operation, or if that is even possible. Our strategy includes a management plan aimed at ensuring the backup schedules are set up properly and monitored adequately to make sure any failures are remediated quickly and the necessary adjustments are promptly made in order to meet requirements such as RPO and RTO.
- Unexpected downtimes are minimized or mitigated thanks to our proactive maintenance and monitoring. IT systems degrade over time, which makes them more susceptible to slowness, hangs or crashes. We approach this through formally scheduled preventative maintenance agreed with our clients, to ensure the IT elements receive appropriate treatment in terms of maintenance and lifecycle. Furthermore, the monitoring systems aid with early detection of problems which allows for quick, preventative actions to avoid escalating problems and potential unplanned downtime.
- IT problem are dealt with more effectively and quickly. Thanks to the monitoring systems and remote management capabilities and tools we are able to remotely access and repair a significant number of problems directly from our office. If for some reason we cannot fix it remotely, a technician will be dispatched to your and you’ll receive priority support in cases such as these.
- It is like having a full in-house IT department, but without the high costs associated with that. We can bring a team of highly skilled professionals to support your business, giving you access to a significant amount of collective knowledge and experience.
- With no hidden charges and the best rates in the market, you’ll be able to easily budget for your IT support needs. We can also assist on this, becoming your trusted advisors in all Technology aspects and areas to solidify the relationship and inspire further confidence to your business in their IT practice.
